Shipping Policy

Last updated: August 12, 2026

Thank you for shopping at Uuzin Store (uuzin.store). This Shipping Policy explains how we process, ship, and deliver orders placed through our store.

For shipping questions or assistance with an order, please contact us at sales@uuzin.com.

1. Order Processing

Orders are normally processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

During busy periods, sales events, holidays, or unforeseen circumstances, processing may take longer. If there is a significant delay, we will make reasonable efforts to notify you.

2. Delivery Time

Estimated delivery times depend on the destination, shipping method, and availability of the products ordered.

Typical delivery time after dispatch may be:

• Domestic orders: approximately 2–7 business days

• International orders: approximately 7–21 business days

These are estimates and are not guaranteed delivery dates. Delays may occur due to weather, customs clearance, courier operations, public holidays, incorrect addresses, or other circumstances outside our reasonable control.

3. Shipping Charges

Shipping charges are calculated and displayed during checkout where applicable.

Shipping costs may vary based on:

• Delivery location

• Package size and weight

• Shipping method

• Number of items ordered

• Applicable promotions

Any applicable shipping charges will be shown before you complete your purchase.

4. International Shipping

If we offer international delivery to your destination, international orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer.

Customs processing may also cause additional delivery delays.

5. Tracking

When tracking is available for your shipment, we may provide tracking information after your order has been dispatched.

Tracking information may take some time to become active after the package is handed to the delivery carrier.

6. Accurate Shipping Information

Customers are responsible for providing a complete and accurate delivery address, phone number, and other required shipping information.

If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply for re-delivery.

7. Delayed or Lost Shipments

If your order has not arrived within the expected delivery period, please contact us at sales@uuzin.com with your order number.

We will work with the relevant shipping provider to investigate the shipment and determine the appropriate resolution.

Delivery times may be affected by circumstances beyond our reasonable control, including natural disasters, severe weather, strikes, customs delays, government restrictions, carrier disruptions, or other unforeseen events.

8. Damaged Packages

If your package arrives visibly damaged, please take photographs of the package and its contents before disposing of any packaging materials.

Contact us at sales@uuzin.com as soon as possible, preferably within 48 hours of delivery, and provide your order number along with photographs or other relevant evidence.

We will review the issue and assist with the appropriate resolution.

9. Incorrect or Missing Items

If you receive an incorrect item or an item is missing from your order, please contact sales@uuzin.com as soon as possible.

Please include your order number and photographs of the received package and products where applicable.

We will investigate the issue and, where appropriate, arrange a replacement, refund, or other suitable resolution.

10. Delivery Attempts

If the delivery carrier is unable to deliver your order because nobody is available, the address is inaccessible, or the customer cannot be contacted, the carrier may make additional delivery attempts or return the package to us.

Additional shipping charges may apply if a returned package needs to be shipped again.

11. Order Changes and Cancellations

If you need to change your shipping address or cancel an order, contact us at sales@uuzin.com as soon as possible.

We will try to accommodate requests before the order is processed or shipped. Once an order has been dispatched, changes or cancellations may no longer be possible and the order may be subject to our Return and Refund Policy.

12. Contact Us

For questions regarding shipping, delivery, tracking, or your order, please contact:

Uuzin Store
Website: uuzin.store
Email: sales@uuzin.com