Refund policy

Return and Refund Policy

Last updated: August 12, 2026

Thank you for shopping at Uuzin Store (uuzin.store). We want you to be satisfied with your purchase. If you have any questions or concerns about your order, please contact us at sales@uuzin.com.

1. Returns

We accept return requests within 7 days of delivery.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.

  • The item must be returned with its original packaging, tags, accessories, and other included materials.

  • You must provide your order number and proof of purchase.

  • The item must not be damaged due to misuse, negligence, washing, alteration, or improper handling.

Certain products may not be eligible for return due to their nature or hygiene requirements. Any such restrictions will be stated on the relevant product page.

2. Damaged, Defective, or Incorrect Items

Please contact us as soon as possible, preferably within 48 hours of delivery, if you receive:

  • A damaged item

  • A defective item

  • An incorrect item

  • An item that is missing parts or accessories

Please email sales@uuzin.com with your order number and clear photos or videos showing the issue. We will review the request and, where applicable, offer a replacement, exchange, or refund.

3. How to Request a Return

To request a return, email sales@uuzin.com with:

  1. Your order number

  2. The name of the item you wish to return

  3. The reason for the return

  4. Photos or other supporting information, if applicable

Do not send an item back before receiving return instructions from our team.

4. Return Shipping

For returns due to a change of mind, incorrect selection, or other reasons not caused by Uuzin Store, the customer may be responsible for return shipping costs.

If the return is due to an incorrect, damaged, or defective item supplied by Uuzin Store, we will determine the appropriate return-shipping arrangement after reviewing your request.

5. Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved.

If approved, the refund will be processed using the applicable original payment method. The time required for the funds to appear in your account may vary depending on your payment provider or bank.

Unless otherwise required by applicable law, original shipping charges are generally non-refundable.

6. Exchanges

If an eligible item needs to be exchanged, please contact us at sales@uuzin.com. Exchanges are subject to product availability.

If the requested replacement is unavailable, we may offer a refund or another appropriate resolution.

7. Non-Returnable Items

The following may not be eligible for return:

  • Used, worn, washed, altered, or damaged items

  • Items without original packaging or tags where those are required for resale

  • Products specifically identified as non-returnable on their product page

  • Items returned after the applicable return period

8. Sale and Promotional Items

Return eligibility for discounted, clearance, promotional, or special-offer products may differ from our standard policy. Any special return conditions will be stated on the relevant product page or promotional offer.

9. Order Cancellations

If you need to cancel an order, contact us at sales@uuzin.com as soon as possible.

We will try to accommodate cancellation requests before the order is processed or shipped. Once an order has been shipped, it may be subject to our standard return procedure.

10. Policy Changes

Uuzin Store reserves the right to update or modify this Return and Refund Policy at any time. The updated version will be posted on uuzin.store with the revised effective date.

11. Contact Us

For return, refund, exchange, or order-related questions, please contact:

Uuzin Store
Website: uuzin.store
Email: sales@uuzin.com